CHANGES & RETURNS
CHANGES & RETURNS
Change number
The costs of the return and the new shipment are at our expense. We will make the replacement after receiving the communication, with the order number and the new size desired, by post to our address info@econaturalveganshoes.com
You have 10 days from the date of receipt of the goods to send us the communication. The shoes you return must be intact and packaged as you received them. We do not accept exchanges of damaged items, used, without original packaging or not complete of all the parts. After verifying the integrity of the returned goods, we will send them back.
Change of color or change of article
You have the possibility to request a new shipment of an article of different color or model, provided you return the goods intact and unused. Inform your intention to change with the order number and the new article to our address info@econaturalveganshoes.com within 10 days from the date of receipt of the goods.
In this case, the customer is responsible for both the shipping costs for returning the goods, and those of the new shipment. After verifying the integrity of the returned goods, we will issue a discount code of the value of the returned item with which to make a new online purchase. If the new item is cheaper, the difference can not be reimbursed.
Return / Withdrawal
It is possible that the customer withdraws from the purchase contract, but will not accept returns of damaged items, used, without the original packaging, not complete with all parts and accessories. To exercise this right, open the return procedure from your reserved area within 14 days from the date of receipt of the goods.
Only after receiving our authorization, you can send the goods to the following address: ECONATURALVEGANSHOES - corso della liberta, 96/b - 39011 Merano (BZ) Italy.
The shipping and ancillary costs related to the return of the goods are at our expense. We do not respond in any way to damage or theft / loss of goods returned by uninsured shipments.
After checking the integrity of the returned goods, we will provide within 14 days a refund that will include only the value of the goods.
Non-compliant and / or defective goods
All our products are checked before shipment, but in the event that production defects or discrepancies occur in the order, please send it by e-mail to our e-mail address info@econaturalveganshoes.com In a short time you will be contacted and will show the times and methods for returning and / or modifying the non-conforming or defective item.
Offers
End of series offers can not be replaced or returned. The goods for sale can be made while the exchange is subject to availability.
The costs of the return and the new shipment are at our expense. We will make the replacement after receiving the communication, with the order number and the new size desired, by post to our address info@econaturalveganshoes.com
You have 10 days from the date of receipt of the goods to send us the communication. The shoes you return must be intact and packaged as you received them. We do not accept exchanges of damaged items, used, without original packaging or not complete of all the parts. After verifying the integrity of the returned goods, we will send them back.
Change of color or change of article
You have the possibility to request a new shipment of an article of different color or model, provided you return the goods intact and unused. Inform your intention to change with the order number and the new article to our address info@econaturalveganshoes.com within 10 days from the date of receipt of the goods.
In this case, the customer is responsible for both the shipping costs for returning the goods, and those of the new shipment. After verifying the integrity of the returned goods, we will issue a discount code of the value of the returned item with which to make a new online purchase. If the new item is cheaper, the difference can not be reimbursed.
Return / Withdrawal
It is possible that the customer withdraws from the purchase contract, but will not accept returns of damaged items, used, without the original packaging, not complete with all parts and accessories. To exercise this right, open the return procedure from your reserved area within 14 days from the date of receipt of the goods.
Only after receiving our authorization, you can send the goods to the following address: ECONATURALVEGANSHOES - corso della liberta, 96/b - 39011 Merano (BZ) Italy.
The shipping and ancillary costs related to the return of the goods are at our expense. We do not respond in any way to damage or theft / loss of goods returned by uninsured shipments.
After checking the integrity of the returned goods, we will provide within 14 days a refund that will include only the value of the goods.
Non-compliant and / or defective goods
All our products are checked before shipment, but in the event that production defects or discrepancies occur in the order, please send it by e-mail to our e-mail address info@econaturalveganshoes.com In a short time you will be contacted and will show the times and methods for returning and / or modifying the non-conforming or defective item.
Offers
End of series offers can not be replaced or returned. The goods for sale can be made while the exchange is subject to availability.
Change number
The costs of the return and the new shipment are at our expense. We will make the replacement after receiving the communication, with the order number and the new size desired, by post to our address info@econaturalveganshoes.com
You have 10 days from the date of receipt of the goods to send us the communication. The shoes you return must be intact and packaged as you received them. We do not accept exchanges of damaged items, used, without original packaging or not complete of all the parts. After verifying the integrity of the returned goods, we will send them back.
Change of color or change of article
You have the possibility to request a new shipment of an article of different color or model, provided you return the goods intact and unused. Inform your intention to change with the order number and the new article to our address info@econaturalveganshoes.com within 10 days from the date of receipt of the goods.
In this case, the customer is responsible for both the shipping costs for returning the goods, and those of the new shipment. After verifying the integrity of the returned goods, we will issue a discount code of the value of the returned item with which to make a new online purchase. If the new item is cheaper, the difference can not be reimbursed.
Return / Withdrawal
It is possible that the customer withdraws from the purchase contract, but will not accept returns of damaged items, used, without the original packaging, not complete with all parts and accessories. To exercise this right, open the return procedure from your reserved area within 14 days from the date of receipt of the goods.
Only after receiving our authorization, you can send the goods to the following address: ECONATURALVEGANSHOES - corso della liberta, 96/b - 39011 Merano (BZ) Italy.
The shipping and ancillary costs related to the return of the goods are at our expense. We do not respond in any way to damage or theft / loss of goods returned by uninsured shipments.
After checking the integrity of the returned goods, we will provide within 14 days a refund that will include only the value of the goods.
Non-compliant and / or defective goods
All our products are checked before shipment, but in the event that production defects or discrepancies occur in the order, please send it by e-mail to our e-mail address info@econaturalveganshoes.com In a short time you will be contacted and will show the times and methods for returning and / or modifying the non-conforming or defective item.
Offers
End of series offers can not be replaced or returned. The goods for sale can be made while the exchange is subject to availability.
The costs of the return and the new shipment are at our expense. We will make the replacement after receiving the communication, with the order number and the new size desired, by post to our address info@econaturalveganshoes.com
You have 10 days from the date of receipt of the goods to send us the communication. The shoes you return must be intact and packaged as you received them. We do not accept exchanges of damaged items, used, without original packaging or not complete of all the parts. After verifying the integrity of the returned goods, we will send them back.
Change of color or change of article
You have the possibility to request a new shipment of an article of different color or model, provided you return the goods intact and unused. Inform your intention to change with the order number and the new article to our address info@econaturalveganshoes.com within 10 days from the date of receipt of the goods.
In this case, the customer is responsible for both the shipping costs for returning the goods, and those of the new shipment. After verifying the integrity of the returned goods, we will issue a discount code of the value of the returned item with which to make a new online purchase. If the new item is cheaper, the difference can not be reimbursed.
Return / Withdrawal
It is possible that the customer withdraws from the purchase contract, but will not accept returns of damaged items, used, without the original packaging, not complete with all parts and accessories. To exercise this right, open the return procedure from your reserved area within 14 days from the date of receipt of the goods.
Only after receiving our authorization, you can send the goods to the following address: ECONATURALVEGANSHOES - corso della liberta, 96/b - 39011 Merano (BZ) Italy.
The shipping and ancillary costs related to the return of the goods are at our expense. We do not respond in any way to damage or theft / loss of goods returned by uninsured shipments.
After checking the integrity of the returned goods, we will provide within 14 days a refund that will include only the value of the goods.
Non-compliant and / or defective goods
All our products are checked before shipment, but in the event that production defects or discrepancies occur in the order, please send it by e-mail to our e-mail address info@econaturalveganshoes.com In a short time you will be contacted and will show the times and methods for returning and / or modifying the non-conforming or defective item.
Offers
End of series offers can not be replaced or returned. The goods for sale can be made while the exchange is subject to availability.
